Frequently Asked Questions

We’d love to hear from you! Whatever you want to know, don’t hesitate to contact us. Below are some of the most asked questions but if you don’t find your answer, feel free to email us at oasissauna@gmail.com or use the Contact Us form.

Basic Informations

Sweating is part of the complex thermoregulatory process of the body that increases the heart rate, cardiac output and metabolic rate. Sweating takes energy and releases not just water but salt, carbohydrates and fat when it reaches a certain temperature. Not only do you expel toxins, but you can expel fat, so this can aid in weight loss and control. 

We ensure our sauna is of the highest quality and PVC material. We use top-tier manufacturers for the highest-grade products.

Our products use far infrared heat. 

As soon as your order is placed, it is immediately processed for shipping. We do this to be able to ship as quickly as possible, but we will always try to help where we can. If you need to cancel your order, please reach out to us via email; oasissaunasUS@gmail.com or via the “Contact Us” form and we will do what we can. Thank you for your patience and understanding. 

Unfortunately, due to the weight and size of the item being shipped, we cannot currently offer an expedited service.

We have designed and manufactured our saunas to have the lowest EMF levels possible. We can ensure they are as low as ~3mg.

Ensure your sauna is placed on a heat-resistant surface when in use. We recommend a thick blanket, yoga mat, or massage table. Do NOT use latex, plastic, waterbed, memory foam, or any inflammatory materials. Caution: ensure you do not place the mat on any synthetic bedding or furniture. 

Pro tip: set the mood with candles, meditation music, your favorite podcast or tv show ready for some well-earned you time!

We recommend a barrier between you and the mat. Wear comfortable and breathable clothes. Wear skin-covering clothes and socks. A towel or sheet between you and the mat is a great alternative to wearing clothing.

Can I change the temperature?

The sauna comes with a remote that allows you to adjust the temperature. You can adjust the upper body and front body separately to your liking. We recommend slowly increasing the temperature your first few times, enough to make you really sweat without stressing your body.

How do I clean the blanket?

Simply use an anti-bacterial wipe or create your own solution with vinegar, water, and your favorite essential oil. 

Returns

You have 30 days from purchase to return your sauna for a full refund. Please notify us if you are doing so via email or the "Contact Us" tab. This way we can expect your return and process your refund quicker. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. Refunds will be issued to the original form of payment.

Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to Oasis Saunas

If you are returning your product, please send to:

Whole Brands LLC

560 SE 4th Ave

Suite 525

Hillsboro, OR 97123

Shipping

Please allow 1-2 days for processing and 2-5 business days for shipping.